Connect and manage your Instagram account
Review permissions, test replies, manage human handoff, and understand how to disconnect.
Connect a professional Instagram account that you own or are authorized to manage. An organization admin starts the connection in AIVAS and reviews the requested permissions on Meta's authorization screen. Messaging access requests basic profile, message and comment permissions; publishing has a separate authorization. Review what Meta displays for your account. Connecting an account does not itself turn on automated replies. Reconnecting does not switch an existing Live agent back to Preview.
Connect and test
- In your workspace, open the Instagram connection and choose Connect account. Sign in to the professional account for your business and review the permissions before continuing.
- Check that the account shown in AIVAS is the one you intended to connect. If it is not, disconnect it and reconnect while signed in to the correct account.
- Before sending a test, check that every agent in the workspace is in Preview, including after reconnecting. Then follow setup to send a test message from a different Instagram account. Check the Inbox for the incoming message and review any draft. If it is missing, check connection status and the Inbox before trying again.
- Review your knowledge, instructions and drafts before choosing Live. In Live, the assistant can send replies without individual approval. Continue to monitor the Inbox.
Messaging rules and disclosure
Instagram limits when and how businesses can message people. Review how messaging windows work before planning follow-ups or manual replies. AIVAS's automated assistant disclosure guide explains what may appear when disclosure is enabled; check the configuration and requirements for your business.
You are responsible for the messages sent from your account. Obtain any consent your use requires, respect requests to stop, and review Meta's current policies. A connection does not guarantee that every message will be accepted or that an account cannot be restricted.
When a person needs to take over
Review conversations in the Inbox and use the available pause or human-review controls when a person should handle a thread. A pause may not stop a delivery that is already in progress. Check the conversation and any outstanding work before resuming automation. These controls help your team supervise the assistant; continue to review its work and do not assume every issue will be detected automatically.
If access changes
If a connection cannot be checked, retry its status. If access has expired, been revoked or restricted, check the account and permissions in Instagram and follow the connection guidance in AIVAS. An organization admin can reconnect the correct account. If the issue persists, contact AIVAS support through the contact details on the privacy page. Meta controls its account and API restrictions, and reconnecting may not resolve them.
Disconnect or request deletion
An organization admin can disconnect the Instagram account in AIVAS. Disconnecting and deleting data are different actions; disconnecting does not itself delete conversation history. For available deletion routes and contact information, see Delete your data. Review the Privacy Policy and Terms of Service for more information.