Instagram messaging help
Public policy and product guidance
Getting started
4 min Connect and manage your Instagram account
Review permissions, test replies, manage human handoff, and understand how to disconnect.
Meta policy
2 min How Instagram messaging windows work
Learn when AIVAS can send an Instagram message, what happens after 24 hours, and how Meta's rules apply to manual and comment replies.
Meta policy
2 min Automated assistant disclosure
How disclosure works when enabled and what businesses should check before using automated replies.
Workspace guides
Setup, Inbox, and working with your agents.