Help center

Instagram messaging help for AIVAS

Read how messaging windows, automated-assistant disclosure, and human handoffs work. Sign in for operator guides on setup, Inbox, and when you step in.

Public policy and product guidance

Meta policy

How Instagram messaging windows work

Learn when AIVAS can send an Instagram message, what happens after 24 hours, and how Meta's rules apply to human replies and comments.

4 min

Meta policy

How automated assistants are disclosed

When AIVAS tells a lead they are chatting with an automated assistant, what that copy says, and how a person taking over is announced.

4 min

Operator guides

Setup, Inbox, and when you step in live behind sign-in. This page does not republish that curriculum.